Privacy Policy

Information We Collect

We may collect information you provide to us, including your name, phone number, email address, service address, billing information, and other information necessary to provide and manage our services.

Text Messaging and SMS Communications

If you provide your phone number and consent to receive text messages from ARCH Waste Management, we may send you text messages related to your services and account, including service scheduling, route or pickup updates, appointment reminders, billing or account information, customer service communications, and other businessrelated messages.

Data Sharing

• Customer data is not shared with 3rd parties for promotional or marketing purposes.
• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile optin data.

Messaging Program Terms and Conditions

1. The messaging program consists of general customer care messaging to answer questions and provide support to customers. Messages will be sent from (208) 684- 1402.
2. You can cancel the SMS service at any time. Just text ‘STOP’ to the phone number from which you received messages. After you send the SMS message ‘STOP’ to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at [email protected].
4. Carriers are not liable for delayed or undelivered messages.
5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. 6. If you have any questions regarding privacy, please read our privacy policy details contained in the rest of this page or contact us at [email protected]

Information From Our Website

When you fill out a form on archwaste.com, such as our Start Service form or quote request form, we use the information you provide to respond to you and to provide and manage our services. Our website uses Google Analytics and call tracking to understand how visitors use the site and how they reach us. These tools may use cookies and may collect information such as pages visited, device and browser type, general location, and basic call details like the time of a call. You can turn off cookies in your browser settings.

Information Security

We take reasonable measures to protect the information we collect from unauthorized access, use, alteration, or disclosure. However, no method of electronic transmission or storage is completely secure.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted with an updated effective date

Contact Us

ARCH Waste Management

Phone: 208-684-1402

Email: [email protected]